Carlotta - Mapache

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Frequently Asked Questions:

How do I choose my size?

You can find our advice for choosing your size on each product sheet. You can also consult our size guide .

Can I exchange it if the size doesn't fit?

Exchanges are possible for mainland France and Belgium. Simply follow the return procedure on our portal .

What are the delivery times?

We ship orders within 72 business hours*, plus carrier delays. With UPS, this varies from 1 to 3 business days for mainland France and neighboring countries, and from 3 to 8 days for other destinations.

*Unless Otherwise Posted

Free delivery to a relay point

From €100 of purchase (valid in Metropolitan France, Belgium and Luxembourg)

Exchange and credit offered

Valid for Metropolitan France and EU countries

100% secure payment

And payment in 2 or 3 installments without fees available with Alma

Customer service at your disposal

Available by email Monday to Friday, 9am to 5pm